PRIVACY

At Emma Makepeace (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.emmamakepeace.com and services, you consent to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

- Your name

- Email address

- Phone number

- Billing and postal address

- Payment details (processed securely via third-party providers

- Information you provide in forms, surveys, or communication

- Website usage data via cookies, analytics tools, and pixels

We do not collect sensitive information (e.g., health records, racial or ethnic origin) unless it is necessary and you have consented.

2. How We Collect Your Information

We collect your information in several ways, including:

- When you visit our website

- When you fill out a form, register for an event or program

- When you purchase a product or service

- When you contact us via email, social media, or other channels

- When you subscribe to our newsletter or opt-in for free content

3. Why We Collect Your Information

We collect your personal information for purposes including:

- Providing you with services, coaching, and digital products

- Processing payments and fulfilling orders

- Sending you updates, newsletters, or promotional offers (you can opt out at any time)

- Improving your experience on our website

- Analysing website usage and marketing effectiveness

- Responding to your enquiries or feedback

4. How We Store and Protect Your Information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. Your data may be stored digitally on secure servers and systems with restricted access.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

5. Disclosure of Personal Information

We may disclose your information to:

- Trusted third-party service providers (e.g., payment gateways, email marketing platforms, booking systems)

- Legal authorities if required by law

- Our contractors, employees, or advisors for business operations

All third parties are required to comply with privacy obligations aligned with the APPs.

6. Third-Party Services

Our website may contain links to third-party websites and use external platforms (e.g., Stripe, Kajabi, Mailchimp, Google Analytics). These third parties have their own privacy policies and practices. We are not responsible for the privacy practices of other websites.

7. Cookies & Tracking

We use cookies and tracking tools to enhance your experience, analyse usage, and offer relevant advertising. You may disable cookies via your browser, but this may affect your experience on our website.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

9. Overseas Disclosure

Some of our third-party service providers may be located outside of Australia (e.g., in the United States). By using our services, you consent to your information being disclosed and/or stored overseas where necessary.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business. The updated version will be posted on this page with the effective date.

11. Contact Us

For questions, access requests, complaints, or concerns regarding your privacy, please contact:

📧 [email protected]

📍 Sunshine Coast, QLD, Australia